❓ Frequently Asked Questions
Q1: Do you provide customized bottle designs?
Of course. Customized design is one of our core services. We have a professional team of designers and engineers who can transform your concept sketches into production-ready drawings.
Q2: Can you provide complete supporting services, including bottles, boxes, and lids?
Yes, we can. We are committed to being your full-service packaging partner. In addition to glass bottles, we supply matching metal/plastic caps, sprayers, and outer packaging boxes.
Q3: Can we get a sample for approval first? Are they free?
Absolutely. Stock-model samples are free of charge. For brand-new custom designs, a one-time sample fee is charged which is deductible from future bulk orders. Shipping costs are covered by the customer.
Q4: What is the estimated lead time for samples?
In-stock samples ship within 3-5 business days. Customized samples require approximately 7-10 business days depending on specific requirements.
Q5: How do you ensure the high purity and premium quality of the glass?
We use high-white or crystal-white glass with minimal impurities. We implement strict material control, automated production to minimize bubbles, and manual/machine checks at every stage.
Q6: What is the Minimum Order Quantity (MOQ) for custom designs?
Our standard MOQ starts at 10,000 pieces for custom molds, determined by production complexity. We strive to offer flexible solutions to balance your needs.